The items offered in our store are guaranteed by important commercial firms. Offering the highest quality and the best guarantee is our commitment to our customers. LE SECRET DU MARAIS S.L. will support the return of defective products and erroneous shipments, being LSDM who will take care of shipping costs whenever the client communicate reliably to LSDM this circumstance within the period of seven (7) days from the date of receipt of the shipment. Once such communication, the LSDM transport company (except for shipments made by CORREOS) will pass to pick up the wrong / defective order to which the user will be directed LSDM, address and hours to carry out the collection of the order. Shipments by CORREOS, should be returned by the user through the same postal service.
To process the return, the product must be in perfect condition, in its original packaging and manuals, accessories or freebies including.
To return a product the receipt or invoice sent with the order must be submitted. After receiving the merchandise in our stores, and subject to verification of the State of the same, LSDM will proceed to the exchange of the product within a period of 30 working days.
In case of failure to comply with any of these conditions, we will contact you to offer you the option of restoring items that have not been accepted.
All expenses generated by this return, including transport of these articles, shall be borne by the customer. If you do not accept this option, LSDM can stay with the items and the amount thereof.
To process your return, send us an e-mail at the following address: email@example.com.
Returns in our establishment: products purchased over the website (www.lesecretdumarais.com) may also be returned to our establishment of the street Hortaleza, 75, 28004 Madrid.
To process the return, the product must be in perfect condition, in its original packaging and manuals, accessories or freebies including. Subject to verification of the condition of the goods, we will proceed to the exchange of the product. To return the godos you must present the receipt or invoice sent with the order. Shipping costs are only refundable in the case of defective product or wrong shipment.
In cases back when the product is in good condition may be eligible for exchange for another product of equal amount or a shopping voucher to the value of the return or refund the purchase amount (if payment only PAYPAL is discounted by 3% for administrative costs).
The customer has a period of 14 days from the delivery of the order to return items that are not like they are in perfect condition and unopened original packaging, in these cases may also change the product for another or receive a worth buying or reintengro the amount (in case of payment by PAYPAL only 3% will be deducted for administrative costs).
Only in the case of sales in the European Economic Community and outside Spain postage of 15 € will be applied for orders less than 150 € for the rest will be free.