GENERAL CONDITIONS

1. CONDITIONS OF SALE


The general conditions of sale described below (General Conditions), governed exclusively contractual relations between any user of the Web page secretdumarais.com, belonging to the trading LE SECRET DU MARAIS S. L. (CIF B84630078), with its registered office in Madrid in calle Hortaleza, 75 (hereinafter referred to as "User" or "You") and the seller lesecretdumarais.com, (hereinafter referred to as "LSDM" ).
These general terms and conditions of sale are the only applicable and supersede any other general condition, except in the event of cancellation prior, express written. LSDM may occasionally amend articles from its general terms and conditions, so it is desirable that these be read on each visit to the Web page lesecretdumarais.com (hereinafter referred to as "Portal" or "Web" ). These changes are attributable to from publication on the Internet and may not apply to contracts concluded earlier. Each purchase on the website is governed by the applicable general conditions on the date of the order. We believe once you have placed an order, there will be accepted without reservations our general conditions of sale after you have read.
By accessing the Portal, you agree to respect the General Conditions as well as the conditions of use contained in the same.
The use of the Web site constitutes the full acceptance by the user of all the General Conditions of use of the existing web site at each time the user accesses the same, so if this does not agree with any of the terms set forth herein, shall not use the web site.

 

2. HOW TO BUY AND SAMPLE SERVICE


Shop in our store is very simple: just choose an article, incorporate it into the basket by clicking on the cart icon and processing your order, using the medium of payment you prefer.
To make their purchases in our store or access certain services, you will need to register your personal details and choose a password that will allow you to access all areas that require prior identification. This will prevent you having to return to complete it.
All products have a detailed fact sheet, which includes a description of the product, as well as the sizes available, and the approximate date of delivery.
We see daily that all the products that appear on the web are available. However, sometimes there is a exceptional demand for certain items and we are forced to delay the shipment. Customers will be advised of this eventuality, not becoming LSDM. responsible, in any case, the possible delays that may arise
If you feel more comfortable, you can also telephone the purchase of nearly all our articles. Simply choose the one you want and call the +34.91.310.01.33
LE SECRET DU MARAIS S. L. with C. I. F. B-84630078 (registered in the Registro Mercantil de Madrid, took 22494 Section 8 of the Book 0 Sheet M-401956 Folio 168) Performs the sale and distribution of the products offered on this service. Sale transactions shall be construed as being made in C/ Hortaleza, 75, 28004 Madrid (Spain).
The purchase of certain types of articles is subject to some special conditions. As well, gift vouchers purchased through the web www.lesecretdumarais.com, will have an expiry date of 1 year from the date of issuance of this gift. Once completed the period of a year, the gift certificates may not be used, losing its value, will not be refunded or exchanged for another service or product.
The 2ml sample formats are an exclusive online sales product, they are not available in our physical store except in the cases in which the option collected in store has been chosen.

To make purchases in our store or access certain services, you must register your personal data and choose a password that will allow you to access all those areas that require prior identification. This will prevent you from having to fill them out again in the future.

All products have a detailed sheet, which includes a description of the product, as well as the available sizes, and the approximate delivery date.

We check daily that all the products that appear on the website are available. However, sometimes there is exceptional demand for certain items and we are forced to delay shipping. Clients will be notified of this eventuality, and LSDM will not be made. responsible, in no case, for any possible delays that may arise.

Individual samples: You yourself choose the fragrance(s) you want to try. Just add the 2ml format of your favorite perfume to your cart.

If you choose this option there are a few things you should know:

- Only 10 samples can be ordered in the same order.

- All samples must be different fragrances.

Here are some important points to keep in mind:

-For the purchase of each Sample Kit, we will refund €10 of the price of the kit in the form of a voucher for your next purchase. You will receive this voucher by email and it is valid for a single order and expires 3 months after the date of purchase. The voucher is not to be used as cumulative with other promotions or discount codes. This €10 voucher cannot be used to purchase sample kits.

- All samples are made manually, respecting all the necessary safety and hygene measures. But this process can take some time, so from the moment the order is placed until it arrives at your home, it can take up to 10 business days or more.

- The cost of the sample vials (2 ml), the order processing and the shipping costs are included in the sample prices.

- No discount or promotional code may be applied to the purchase of the sample kits.

- For all purposes, the date the samples are filled will be the order date.

- We would like to remind you that fragrance samples must be used within 3 months of filling. 

- For reasons of space, it is not possible to record all the ingredients (INCI) of the original product on the sample vial. However, a detailed list of ingredients and any other information can be found on the packaging of the original products. If you need information, do not hesitate to contact us and we will gladly inform you about the ingredients and also answer any additional questions about the product you want.

- Finally, we want to expressly draw your attention to the ingredients of the perfumes. In case you are a person prone to skin allergies and in order to avoid any reaction problem, we recommend that you check the ingredients of any of the products you want to purchase directly with us should you have any doubts or pre-existing conditions. In no event will Le Secret du Marais, like any of its employees, assume any responsibility in this regard.

- By purchasing samples, you confirm your acceptance to our disclaimer.

- Samples of perfumes cannot be returned nor are they subject to our exchange policy.

- If any sample order does not meet the requirements of our website, we reserve the right not to send the order.

- Themed fragrance kits are closed, non-customizable packs.

- Sending free samples that we offer when placing an order on our website will not be available if you buy only products from this section.

- The management reserves the right to change any of the fragrances of the kits for another of similar characteristics if necessary.

- Our vials have a capacity of more than 2ml so they will not be fully loaded.

3. FORMS OF PAYMENT

- Credit card: you can pay your purchases with your credit or debit card (Visa, MasterCard, 4B, Euro 6000 card, American Express, Diners Club).

- Bank transfer: You can do a wire transfer to the account number provided when you place the order. This option could delay more tan 48 hours the pick up of the order.

- Pay Pal: You can pay for your purchases through the secure PayPal payment system.

- COD: This way of payment is only available for orders placed by phone and shipments to Spain and Portugal. Cash on delivery payments will have an additional charge of 2% of the total amount with a minimum of 3 euros.


4. PRICES


The sale prices listed in the Portal are shown in euros. VAT is included in these prices, but not the shipping costs. Shipping costs are borne by the user and will be added to the total amount of the selected products once the order has been placed.
We reserve the right to change our prices at any time. However, we apply the rates in effect as indicated in the Portal at the time of placing your order.

4.1 PROMOTIONAL CODES

In the purchases of the products of the brands that are listed below and that are made through our website, in our physical store located in Madrid on Calle Hortaleza, 75, or by phone, no promotional code, discount or promotion will be applied. Also, workshops, 10Ml sizes and sample orders are included in this exception.

The list of brands on which no discount, promotion or promotional code will be applied are:

  • ANDY TAUER PARFUMS, ARCHANGELA, ARQUISTE, BIOEFFECT, BYREDO, CIRE TRUDON, COMME DES GARÇONS, DIPTYQUE, Dr. SEBAGH, EAU D’ITALIE, FRAPIN, HEELEY, INDULT, INSTITUT ESTHEDERM, ISABEY, JULIETTE HAS A GUN, LORENZO VILLORESI, LUBIN, MASQUE MILANO, NEZ, OSKIA, ROOM 1015, SUSANNE KAUFMANN, THE BEAUTIFUL MIND SERIES, ULRICH LANG NY, ZENOLOGY.

4.2 GIFT VOUCHER

- Le Secret du Marais gift cards are valid for 6 months from the date of purchase.

- The value of the gift card must be used in its entirety in a single purchase: if the amount of the order is greater than that of the gift card, the difference will be paid with another payment method than those established on the website; If the amount of the gift card is greater than the total of the order, no purchase voucher will be issued for the value of the difference.

- Once the gift card has been purchased online, we will send you an email with a personalized code redeemable in any online purchase on our website or in our physical store at c/ Hortaleza, 75 in Madrid.

- If you prefer, we can send the card with its code to the email of the person you indicate and add a message from you.

4.3 WORKSHOPS

- Access to the Le Secret du Marais Workshop will be valid for 3 months from the date of purchase.

- If for any reason you have to cancel your participation, you must notify us at least 48 hours before the workshop takes place by email to this same address: workshops@lesecretdumarais.es. If you do not do so, you will lose your place as well as the amount paid by the workshop. If it is a gift voucher, you will not be able to redeem it again.

- Once the place in our Workshop has been purchased, we will send you an email with the next available dates in order to compose the agenda.

- Our Workshops are not included in promotional codes.

5. DESTINATIONS

Spain: Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla.

Europe: Germany, Austria, Belgium, Denmark, Czech Republic, Bulgaria, Croatia, Slovakia, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxenburg, Monaco, Netherlands, Poland, Portugal, Romania, Sweden .

Suiza, EE.UU., Canadá, Colombia, México, República Dominicana, Argentina, Chile, Costa Rica, Ecuador, Honduras, Perú, Panamá, Nicaragua, Arabia Saudita.

6. DELIVERY

Peninsular Spain and Portugal:

- The delivery time is 1-3 business days after confirmed payment of the order, even though our company tends to deliver orders within a period of 24 hours from the pick up at our warehouse. Except in orders of "muestras 2ml", in this case the delivery time is 4 to 7 business days.

- Shipping to these areas is via the transport GLS or Correos Express company, unless the customer chooses another form of shipping when he place the order.

- The courier will delivery in the shipping address provided by the user during business hours.

- The Courier will make up to 2 delivery attempts in correlative days. In case of not being able to delivery through no fault of the courier, it will return the order to LE SECRET DU MARAIS in the Hortaleza Street, 75 in Madrid. Shipping costs that are generated as a result of such return shall be borne by the user. Similarly, shipping costs generated to again perform the delivery of the order, shall be borne by the user. Both charges will be notified to the user by email at the email account has been provided at the time of registering as a user of the portal.

- In the case that the user does not accept the new shipment of the order, Le Secret du Marais will proceed to refund the amount of your order by the same way of payment carried out your order, deducting transport costs generated by the return of the shipment.

Canary Islands, Balearic Islands, Ceuta and Melilla:

- The term of delivery varies from 3 to 7 business days, although this period may be subject to modifications.

- Shipping to these areas is via the postal service CORREOS.

- Orders will be picked up at the post office.

- Le Secret du Marais will send an email to the customer with the tracking number of the order.

- In the case that the user do not pick up the order and it is returned by post to LSDM, shipping costs that are generated as a result of such return shall be borne by the user. Similarly, shipping costs generated to again perform the delivery of the order, shall be borne by the user. Both charges will be notified to the user by email at the email account has been provided at the time of registering as a user of the portal.

- In the case that the user does not accept the new shipment of the order, will proceed to refund the amount of your order by the same means of payment carried out your order, deducting transport costs generated by the return of the shipment.

Europe:

- The delivery time is 5-7 business days after the payment of the order.

- Shipping to these areas is via the DHL company, unless the customer chooses another form of shipping when he place the order.

- The courier will delivery in the shipping address provided by the user during business hours.

- The Courier will make up to 2 delivery attempts in correlative days. In case of not being able to delivery through no fault of the courier, it will return the order to LE SECRET DU MARAIS in the Hortaleza Street, 75 in Madrid. Shipping costs that are generated as a result of such return shall be borne by the user. Similarly, shipping costs generated to again perform the delivery of the order, shall be borne by the user. Both charges will be notified to the user by email at the email account has been provided at the time of registering as a user of the portal.

- In the case that the user does not accept the new shipment of the order, Le Secret du Marais will proceed to refund the amount of your order by the same way of payment carried out your order, deducting transport costs generated by the return of the shipment.

LSDM does its best to respect the deadlines mentioned in the Portal but is not responsible for delays or incidents that may arise for reasons outside the company.

We advise you to check upon receipt of your package that everything complies with your order and in perfect condition. If you do not agree with the delivered articles, sign and hand indicated on the delivery note anomalies found to receive items.


7. SHIPPING COSTS


Shipping costs are calculated automatically in your shopping cart. The factors that influence are: destination, units, and the purchase price.

Spain and Portugal:

- Free for orders over €35.00

 -€5,00 for orders less than €35.00

Europe:

- Free for orders over €200.00

- €15,00 for orders less than €200.00

Rest of the World:

- Free of charge orders above 400,00 €

- 75,00 € orders under 400,00 €

If there is a change in the previous rates it will be notified to customer for approval by email to the address listed in your order.


8. RETURNS 

The items offered in our store are guaranteed by important commercial firms. Offering the highest quality and the best guarantee is our commitment to our customers. LE SECRET DU MARAIS S.L. will support the return of defective products and erroneous shipments, being LSDM who will take care of shipping costs whenever the client communicate reliably to LSDM this circumstance within the period of seven (7) days from the date of receipt of the shipment. Once such communication, the LSDM transport company (except for shipments made by CORREOS) will pass to pick up the wrong / defective order to which the user will be directed LSDM, address and hours to carry out the collection of the order. Shipments by CORREOS, should be returned by the user through the same postal service.

To process the return, the product must be in perfect condition, in its original packaging and manuals, accessories or freebies including. To return a product the receipt or invoice sent with the order must be submitted. After receiving the merchandise in our stores, and subject to verification of the State of the same, LSDM will proceed to the exchange of the product within a period of 30 working days. In case of failure to comply with any of these conditions, we will contact you to offer you the option of restoring items that have not been accepted.

All expenses generated by this return, including transport of these articles, shall be borne by the customer. If you do not accept this option, LSDM can stay with the items and the amount thereof.

To process your return, send us an e-mail at the following address: contacto@lesecretdumarais.es.

Returns in our establishment: products purchased over the website (www.lesecretdumarais.com) may also be returned to our establishment of the street Hortaleza, 75, 28004 Madrid. To process the return, the product must be in perfect condition, in its original packaging and manuals, accessories or freebies including. Subject to verification of the condition of the goods, we will proceed to the exchange of the product. To return the godos you must present the receipt or invoice sent with the order. Shipping costs are only refundable in the case of defective product or wrong shipment.

 

DATA POLICY

1. PURCHASING PROCESS.


To make their purchases in our store or access certain services, you will need to register your personal details and choose a password that will allow you to access all areas that require prior identification. This will avoid you having to go back to retypingg.  When you enroll in the Portal, you agree to provide us with personal data valid. The fact of providing false information or incorrect is contrary to the present General Conditions and the Conditions of Use present in the Portal. At the time that you register on our server or you place an order, your personal data are incorporated into our data base, used only for processing your order, as well as to send information on new services and offers that might be of interest.  At any time may modify the data in your customer record (change of address, phone ... ) except the CIF, or DNIS.
REGISTRATION: The customer is registered by filling in a form your personal and payment data, giving high in the system with a user name and a given key by the same. This process involves the sending of data, which is securely through the use of an advanced system of security.
When performing a transaction that involves exchange of confidential information, you'll automatically have access to a safe zone of the server, indicating the browser this circumstance by displaying a URL of type https://lesecretdumarais.com
From this moment on, any sending data is completely secure. SHOPPING BASKET: The customer browse through our shop incorporating to your shopping basket those items you wish to buy.

 

2. GENERAL.


LE SECRET DU MARAIS S.L. expressly warrants that the information you provide is kept strictly confidential.

3. PERSONAL DATA


In order to process your order and assign the reproduction rights of the images to our customers, require us to provide certain personal information such as name, VAT number, name, address, phone and e-mail which are treated computerized.
You expressly authorize such data are stored in our customer database for internal use.

In accordance with the provisions of Law 15/99 of December 13, Protection of Personal Data and the implementing regulations, you may, at any time, access, modify or cancel your request personal information from our database by sending a letter.

The treatment and management of them meet the provisions of Royal Decree 994/1999, of 11 June, approving the regulations on security measures for automated files containing personal data.

LE SECRET DU MARAIS S.L. under any circumstances, sell customer information to third parties any information or pass your data.

 

4. CREDIT CARD DATA


LE SECRET DU MARAIS S.L. never receives data from your credit card, they are sent directly to SERVIRED- SABADELL, who processes the payment and notify us performing the operation.

 

5. SECURITY

LE SECRET DU MARAIS S.L.  take all necessary measures to protect the confidentiality of your personal information.Only authorized employees have access to the databases that store user information or to the servers that host our services.

 

6. MODIFICATIONS

LE SECRET DU MARAIS  SL reserves the right to change its privacy policy because of changes in law or in accordance with criteria or business practice. For any queries regarding our privacy policy, please contact us at contacto@lesecretdumarais.es

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